Shipping & Returns

At Glossary Skin, we are committed to delivering a smooth and reliable shopping experience for all physical products that we may launch in the future, including skincare products, kits, tools, consumables, or merchandise (collectively, "Products"). This policy applies to all product orders placed within India through our website, WhatsApp, or authorised sales channels.

• We currently ship within India only.
• International shipping is not available at this time.

Standard Shipping — Prepaid Orders

• Order value ₹0 – ₹998: ₹59 shipping. 3–5 business days for metro cities & Maharashtra; 5–15 business days for all other locations.
• Order value ₹999 & above: Free shipping. 3–5 business days for metro cities & Maharashtra; 5–15 business days for all other locations.

Cash on Delivery (COD)

• Order value ₹699 – ₹998: ₹159 shipping, 5–15 business days.
• Order value ₹999 – ₹4,000: ₹100 shipping, 5–15 business days.
• COD is available only for orders between ₹699 – ₹4,000.
• Glossary Skin reserves the right to disable COD for select locations, products, or during promotional periods.

Certain remote or non-serviceable areas may take longer. Delivery timelines may also be affected due to weather conditions, festivals, courier delays, or force majeure events.

• Once you place an order, you will receive an order confirmation via email / WhatsApp.
• Orders are typically processed within 24–48 business hours.
• Shipping confirmation and tracking details will be shared within 1–3 business days (excluding weekends and public holidays).
• Order status can also be checked through your registered account (where applicable).

During high-demand periods such as sales events, new product launches, public holidays, or courier disruptions, deliveries may take longer than usual. While we work closely with our logistics partners, such delays are sometimes beyond our control. We appreciate your patience and understanding.

If your order does not reach you within 10 business days from dispatch, please contact our support team for assistance.

For hygiene, safety, and quality reasons, Glossary Skin follows a limited return policy. Exchanges may be approved only if:

• The product received is damaged, defective, or incorrect
• The issue is reported within 24 hours of delivery
• The product is unused, unopened, and in original packaging
• Clear unboxing photos or videos are shared as proof

Approved cases will be exchange-only, not refunds.

The following are not eligible for return or exchange:

• Opened or used skincare or consumable products
• Products with tampered or broken seals
• Items damaged due to misuse, mishandling, or improper storage
• Products purchased during clearance or special promotions (unless damaged on arrival)

• Customers are responsible for providing accurate delivery details.
• Orders returned due to incorrect or incomplete address details may attract re-shipping charges.
• Glossary Skin shall not be liable for delays or losses caused due to incorrect customer information.

• Product purchases are governed by this Shipping & Returns Policy.
• At-home services, packages, and treatments are governed by our Cancellation & Refund Policy.
• The two policies operate independently.

Minor variations in product packaging, colour, batch, or outer appearance are normal and do not qualify as defects or grounds for exchange.

For shipping, delivery, or exchange-related queries, please reach out to:

• Email: glossaryappointments@gmail.com
• WhatsApp: 9220375082
• Support Hours: Mon–Fri, 10 AM – 6 PM IST