Privacy Policy

This Privacy Policy ("Policy") describes how Glossary, operated by its parent entity ("Company", "we", "us", "our"), collects, uses, processes, stores, discloses, and protects information provided by users ("you", "your", "user") while accessing our website, booking at-home services, or communicating with us through digital or offline channels.

This Policy applies to all services offered by Glossary, including but not limited to at-home laser hair reduction, facials, skin treatments, IV wellness services, consultations, packages, and related beauty and wellness offerings (collectively, the "Services").

This Privacy Policy is published in compliance with applicable Indian laws and regulations, including:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 ("DPDPA")
• Applicable medical, wellness, and consumer protection regulations in India

By accessing our website, submitting an enquiry, booking a service, or otherwise using Glossary Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and consent to the collection, use, processing, storage, and disclosure of your Personal Data as described herein.

If you do not agree with this Policy or do not wish to provide the information required, you should refrain from accessing or using our Services.

Your consent under this Policy is in addition to any other consent you may have separately provided to us and does not limit our rights under applicable law.

Glossary reserves the right to modify or update this Privacy Policy at any time. Continued use of our Services following any changes shall constitute acceptance of the revised Policy. Users are encouraged to review this Policy periodically.

Personal Information

We may collect personal information that can identify you directly or indirectly, including but not limited to:

• Full name, phone number, email address
• Residential or service delivery address
• Age, gender, or date of birth (where relevant)
• Payment-related information processed via secure third-party gateways
• Any information voluntarily shared by you during consultations or enquiries

Health, Skin & Service Records

For service delivery and safety, we may collect and maintain records such as:

• Skin, hair, or wellness history relevant to the booked service
• Consultation notes and treatment observations
• Consent forms for specific procedures
• Treatment history and session records
• Communication records via calls, WhatsApp, email, or other channels
• Billing and service transaction details

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyse usage trends, and improve platform functionality. Cookies may collect information such as IP address, browser type, device information, pages visited, and access times.

You may choose to disable cookies through your browser or device settings; however, this may limit certain features or functionalities of the website.

Any information, reviews, testimonials, comments, images, or other content that you voluntarily share on public platforms, social media, or publicly accessible sections related to Glossary may be viewed by others.

By sharing such content and granting us permission, you allow Glossary a royalty-free, perpetual, worldwide right to use, reproduce, and display such content for legitimate business, marketing, or promotional purposes.

You retain ownership of your content and remain solely responsible for what you choose to share publicly.

By using our Services, you consent to receive service-related communications via phone calls, SMS, WhatsApp, email, or other digital channels. These communications may include:

• Booking confirmations and service updates
• Customer support and follow-ups
• Administrative or policy-related notifications
• Promotional or marketing messages (where consented)

You may opt out of marketing communications at any time; however, you cannot opt out of receiving essential administrative or service-related communications.

If you interact with Glossary on social media platforms or post content related to your experience with our Services, and provide consent for reposting, we may feature such content on our owned channels or website after review.

By granting such permission, you confirm that you are at least eighteen (18) years of age.

We collect and process Personal Data for purposes including:

• Service delivery and personalised treatment planning
• Monitoring service progress and outcomes
• Safety, quality control, and compliance
• Customer education and support
• Research, analytics, and service improvement (using aggregated data)
• Marketing, feedback, and customer engagement initiatives
• Regulatory and legal compliance

Glossary does not sell your Personal Data. Your data may be disclosed only under limited circumstances, including:

• With your explicit consent
• To comply with legal obligations or lawful requests by authorities
• To protect public health, safety, or vital interests
• To prevent fraud, misuse, or security threats
• In the event of business restructuring, merger, or acquisition (with prior notice where required)

Such disclosures shall be treated as legitimate uses under applicable data protection laws.

We implement reasonable technical and organisational measures to safeguard your Personal Data against unauthorised access, misuse, or loss.

Personal Data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required under applicable law. Generally, data is retained for a minimum period of three (3) years unless a longer retention period is mandated.

Users may request deletion of their Personal Data subject to legal, regulatory, or contractual obligations.

Subject to applicable law, you may have the right to:

• Access or review your Personal Data
• Request correction or update of inaccurate information
• Request deletion of data, where permissible
• Withdraw consent for certain processing activities

Requests may be made using the contact details provided below.

Glossary does not knowingly collect Personal Data from individuals under the age of eighteen (18) without parental or guardian consent. If you believe a minor has provided Personal Data without appropriate consent, please contact us for corrective action.

Our website or communications may contain links to third-party websites. Glossary is not responsible for the privacy practices, content, or policies of such external platforms.

By voluntarily sharing your mobile number with Glossary and opting in through our website forms, WhatsApp chat, booking journeys, QR scans, missed-call services, CRM interactions, or verbal confirmation, you expressly consent to receive WhatsApp communications from Glossary. Such communications may include:

• Booking confirmations, appointment reminders, and rescheduling updates
• Pre-care and post-care instructions for booked services
• Payment links, invoices, receipts, and service acknowledgements
• Customer support assistance and service-related follow-ups
• Promotional messages, offers, service bundles, and loyalty benefits (only where permitted under applicable laws)

WhatsApp communication is strictly permission-based. Glossary does not send unsolicited bulk spam messages and does not sell, rent, or share your WhatsApp contact details with third parties for marketing purposes.

You may opt out of WhatsApp promotional communication at any time by replying "STOP" or by contacting our customer support team. Please note that even after opting out of promotional messages, you may continue to receive essential transactional or service-related messages required to complete your booking or comply with legal and regulatory obligations.

All WhatsApp communications are processed in accordance with the Information Technology Act, 2000, applicable TRAI guidelines, and the Digital Personal Data Protection Act, 2023.

For any questions, concerns, or requests regarding this Privacy Policy or your Personal Data, please contact:

• Email: glossaryappointments@gmail.com
• Phone / WhatsApp: 9220375082