Cancellation & Refund

Glossary offers at-home beauty, skin, laser hair reduction, facial, IV wellness, and related services. This Cancellation & Refund Policy explains how cancellations and refund requests are handled.

Due to the nature of scheduling therapists, equipment allocation, and travel logistics, the following cancellation terms apply.

Cancellation Timeline & Refund Eligibility

• Cancellation within 24 hours of the scheduled appointment: No refund shall be issued.
• Cancellation at least 48 hours prior to the scheduled appointment: Refund may be processed, subject to verification and approval.
• Cancellations between 24–48 hours: Refund eligibility shall be reviewed on a case-to-case basis at the sole discretion of Glossary management.

All cancellation requests must be initiated by the client through both a phone call and a written email to our official support email ID.

Cancellations communicated only via WhatsApp, Instagram, or informal channels shall not be considered valid unless acknowledged by Glossary support.

If the client is unavailable, unreachable, or refuses service at the scheduled time and location, the booking shall be treated as a no-show, and no refund shall be applicable.

Due to the fact that dermatology, skin, and aesthetic treatments are not an exact science, outcomes may vary based on multiple factors including but not limited to:

• Individual skin type and hair growth cycle
• Medical history and lifestyle factors
• Pre-care and post-care compliance
• Body response to treatment

Glossary does not guarantee 100% results for any service. Certain cases may require touch-up sessions or additional sessions depending on individual response.

Accordingly, once payment has been made, Services are non-transferable and non-assignable, and refunds are not guaranteed merely due to dissatisfaction with results.

Notwithstanding anything stated above, Glossary management reserves the absolute right to:

• Review any refund request based on internal assessment
• Approve, partially approve, or reject refund claims
• Decide refunds on a case-to-case basis considering service stage, therapist allocation, documentation, and operational costs

All management decisions shall be final and binding.

If payment was made using EMI / BNPL / third-party financing, or payment gateways or wallets, any approved refund shall be:

• Subject to third-party terms and conditions
• Subject to payment gateway charges, processing fees, or service deductions
• Refunded net of applicable deductions

Glossary shall not be responsible for delays caused by banks or third-party payment providers.

Where physical products are sold, returns or replacements shall be governed strictly by the Shipping & Returns Policy displayed on the website. Service bookings and products are governed independently.

Any disputes arising out of cancellations, refunds, or services shall be subject to the exclusive jurisdiction of courts in India, as determined by Glossary's registered office location.

All cancellation and refund requests must be formally raised via:

• Email: glossaryappointments@gmail.com
• Phone: 9220375082
• Registered Address: B-62, Sector 2, Noida, Uttar Pradesh – 201301 (Near Noida Sector 15 Metro Station)