Refund Policy

1. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

• 48+ hours before appointment: Full refund or free rescheduling
• 24-48 hours before appointment: 75% refund or free rescheduling
• Less than 24 hours: 50% refund, rescheduling subject to availability
• No-show: No refund applicable

2. Session Packages

For multi-session treatment packages:

• Packages are non-transferable to other individuals
• Unused sessions can be refunded at pro-rata value minus 10% admin fee
• Package validity is typically 12 months from purchase date
• Extensions may be granted on a case-by-case basis

3. Treatment Dissatisfaction

If you are unsatisfied with a treatment, please contact us within 7 days of your appointment. Our medical team will review your case and may offer a complimentary follow-up session, alternative treatment, or partial refund based on individual circumstances.

4. Medical Concerns

If you experience any adverse reactions or medical concerns following a treatment, please contact us immediately. All follow-up consultations for treatment-related medical concerns are provided at no additional cost, and refunds will be evaluated on a case-by-case basis.

5. Refund Process

To request a refund:

• Contact our support team via email or phone
• Provide your booking ID and reason for refund
• Our team will review and respond within 3 business days
• Approved refunds are processed within 7-10 business days
• Refunds are credited to the original payment method

6. Non-Refundable Items

The following are non-refundable:

• Completed treatments and services
• Products that have been opened or used
• Gift cards and promotional vouchers
• Consultation fees

7. Rescheduling

We encourage rescheduling over cancellation when possible. You can reschedule your appointment up to 2 times without any additional fees, provided you give us at least 24 hours notice. Rescheduling can be done through our website or by contacting our support team.

8. Contact Us

For refund requests or questions about this policy, please reach out to us: